Experiences With Managing the Workplace Social Environment: A Qualitative Study
Date
2019
Authors
Price, Sheri L.
Vine, Jocelyn
Gurnham, Mary Ellen
Paynter, Martha
Leiter, Michael
Journal Title
Journal ISSN
Volume Title
Publisher
Ovid
Abstract
OBJECTIVE
This study aims to examine 1st-line managers' (FLMs') experiences in managing the workplace social environment (WSE).
BACKGROUND
FLMs are responsible for the establishment and maintenance of supportive WSE essential for effective teamwork. Poorly managed WSE and dysfunctional teams hold negative implications for patients, teams, and organizations.
METHODS
This was a qualitative descriptive study, using content analysis of individual and focus group interviews with FLMs and directors.
RESULTS
FLMs play a critical role in the management of the WSE; however, the task is fraught with constraints and challenges including competing demands, lack of support, and insufficient training. Findings explicate how competing demands and communication challenges impede the successful management of the WSE.
CONCLUSIONS
Given the importance of a healthy WSE to patient, professional, and organizational outcomes, FLMs need support, training, and resources to assist them in managing the social environment alongside other competing priorities.
Description
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Citation
Price, S.L., Vine, J., Gurnham, M.E., Paynter, M.J, & Leiter, M. (2019) Experiences with Managing the Workplace Social Environment: A Qualitative Study. Journal of Nursing Administration, 49(11). November. doi: 10.1097/NNA.0000000000000813